Processing a life insurance claim properly is very important as it can determine the amount of time that it takes for the life insurance company to give you the funds. It can be hard to secure the funds for a proper funeral and burial without the money. If you understand how to properly process a life insurance claim then you will be able to receive the funds in a timely manner. You may also be able to work with the life insurance company to get more of the money that you need up front.
Someone should contact the life insurance company as soon as they’ve found out that the person has passed away. While they may be grieving it’s important to get the process started so that the funds aren’t delayed and the funeral can be paid for. It’s often best to contact an agent within 24 hours after the person has passed away. If you are unsure if the deceased had a life insurance policy then you will need to either ask other family members, the person in charge of the affairs or you may have to resort to calling local life insurance companies.
Once the agent has been notified that the person has passed and the agent has confirmed the person’s life insurance policy they will then send you paperwork that must be filled out. The beneficiary doesn’t have to fill out the paperwork directly however he or she will have to be on hand to be able to validate the claim and receive the payment from the company. If you run across any questions while filling out the paperwork you should call the agent at the life insurance company and ask them.
The next step is for you to collect the certificate of death. You may be able to get this directly from the funeral director. If you are unable to get it from the funeral director then you will have to go to the coroner’s office to get it. The first thing you should do upon getting the death certificate is to make copies of it. You will need to send these copies out to the insurance company. Be sure to create enough copies of the death certificate in case the person had multiple life insurance plans. Each company will need to have at least one copy of the certificate. Be sure not to send out the original document to the insurance company unless they need it for a special situation. In most cases your copy will be acceptable for the insurance policy.
After you’ve returned the paperwork you will want to know how the policy is going to be paid out. Each policy and company is different. Some companies will release one giant payment while others will spread it out as it’s easier on the company. If the company has the policy set up to be paid out over time you may need to try to negotiate an initial lump sum if the burial costs are higher than what the policy is going to give in the first payment. After you’ve done everything the company should distribute a payment in the first week which is when most funerals take place. However if there’s a delay in the process you may need to contact the company to find out what the problem is.
Graham McKenzie is the syndication coordinator a leading South African Insurance information website, which amongst others specialises in Short Term Insurance.
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